Tixi Ticket

Efficient full and partial refunds

Process full or partial refunds through a single workflow. Refunded tickets are voided, eligible inventory is restored, and order records and reporting update automatically.

Coming in November 2026

View the refund workflow

One workflow for every refund

The same interface supports both full and partial refunds, providing a consistent process for every member of your team.

Full refund

Refund the entire refundable balance and void all active tickets and table reservations in the order. The buyer is notified, and the associated QR codes are invalidated immediately.

Suitable for cancelled events and duplicate orders.

Partial refund

Select specific tickets or tables to refund while keeping the remaining order items active and valid for admission.

Suitable for attendee changes and individual cancellations.

A consistent workflow for full and partial refunds

Process a full order refund, or select individual tickets and tables when only part of an order should be refunded. The same workflow voids refunded tickets and keeps the remaining order items active.

Full refunds void all remaining tickets and table reservations in a single action.

Partial refunds apply to selected tickets and tables while the remainder of the order stays active.

Revenue, inventory, order status, and analytics update automatically when a refund is processed.

Example refund order

Tea Rave Vol 002 order with Regular, Duo, and VIP tickets.

Refundable ticket total
€105.00
Items eligible for refund
3
Service fees
Not refunded

Preview the dashboard workflow

Open the same refund interface organisers use to manage live dashboard orders.

Records and inventory remain synchronised

Each refund updates ticket validity, inventory, order records, revenue reporting, and payout balances without additional manual processing.

  • Voided tickets are rejected immediately during admission scanning.
  • Refunded seats and tables are returned to inventory and made available for resale.
  • The order status and the buyer's receipt are updated automatically.
  • Net revenue and analytics update in real time to reflect the refund.
  • Payout balances are adjusted to exclude refunded revenue.

Common questions

Answers to common questions about refunds.

A full refund voids all associated active tickets, preventing them from being used for admission. A partial refund voids only the selected tickets or line items, while the remainder of the order stays valid.

Refunds return the selected ticket amount. Service fees cover payment processing and ticket delivery completed at the time of purchase, so they are not refunded unless the law requires otherwise.

The refund is submitted to the payment provider promptly. Depending on the buyer's bank and payment method, the amount may take several business days to appear in their account.

Yes. Refunded seats, tables, and ticket allocations are returned to inventory and made available to new buyers immediately.

Start selling tickets

Create your event, share your checkout link, and manage every order through to check-in.

Publish eventShare your link
Sell ticketsPayments included
Check in guestsDoor list ready

Coming in November 2026

There are no subscription or setup costs, and free events carry no service fees.