Organiser terms and conditions

These organiser terms and conditions form a binding agreement between Tixi Ticket BV, trading as Tixi Ticket, and the person or organisation that creates, manages, publishes, promotes, sells tickets for, or receives payouts for an event through the platform.

By creating an organisation, accessing the dashboard, inviting members, creating or publishing an event, configuring tickets, selling tickets, managing orders, processing refunds, or receiving payouts through Tixi Ticket, you accept these terms.

If you use Tixi Ticket on behalf of a company, association, venue, promoter, client, club, foundation, or other legal entity, you represent and warrant that you have authority to bind that entity. In that case, 'you' and 'organiser' refer to both you and that entity.

Organisation admins are responsible for the acts and omissions of all members, staff, contractors, agents, invitees, and other users who access the organisation or event through their account, permissions, invitation, or credentials.

'Platform' means the Tixi Ticket website, dashboard, event pages, checkout, reservation tools, payment tools, ticket records, attendee tools, analytics, notifications, refund tooling, payout settings, and related services.

'Event' means any event, venue experience, admission-controlled activity, ticketed service, performance, gathering, or other offering listed, sold, managed, or promoted through Tixi Ticket.

'Buyer' means a person who purchases or reserves a ticket through Tixi Ticket. 'Attendee' means a person who uses or is intended to use a ticket. 'Ticket' means any ticket, ticket code, seat selection, table selection, VIP area selection, order right, admission credential, or related platform record.

Tixi Ticket provides a software platform for event publication, checkout, reservation holds, payment processing, ticket issuing, order management, attendee management, analytics, notifications, refund tooling, and payout administration.

You are the organiser of your events. You remain solely responsible for the event content, event operations, buyer and attendee communications, venue arrangements, licences, permits, tax treatment, admissions, safety, refunds, and fulfilment of all tickets sold for your events.

You are the seller of every ticket for your events and the buyer's contracting party for the ticket and the event. You appoint Tixi Ticket BV as your ticketing agent to sell tickets in your name and on your behalf, to collect payment from buyers on your behalf through its payment service providers, to issue order confirmations and tickets, and to process refunds and payment disputes as described in these terms. Tixi Ticket does not buy or resell your tickets and does not become the seller.

A payment that Tixi Ticket receives from a buyer for a ticket discharges that buyer's obligation to pay you for that ticket. Tixi Ticket holds the ticket proceeds it collects for you through its payment service providers and pays them out under these terms.

Tixi Ticket is not your co-organiser, employer, venue, insurer, security provider, performer, or promoter.

No statement on the platform, in support communications, or in dashboard tools transfers event-operational responsibility to Tixi Ticket unless expressly agreed in a signed written agreement with Tixi Ticket.

You must provide accurate and current account, organisation, event, regional, currency, contact, notification, tax, and payout information. You must promptly update information that becomes inaccurate, incomplete, misleading, or unauthorised.

You must protect account credentials, configure organisation roles responsibly, monitor access, remove users who no longer require access, and notify Tixi Ticket promptly of suspected unauthorised access or misuse.

Certain actions may be restricted to organisation admins, including payout changes, member invitations, publishing actions, refund actions, and other sensitive operations. You are responsible for ensuring that only properly authorised users hold admin permissions.

Because membership and active-organisation state may be synchronised between providers and the platform, you must not rely on delayed technical revocation as a substitute for promptly removing users from the relevant identity or organisation-management provider.

You are responsible for every event title, description, date, time, location, image, ticket name, ticket description, price, fee setting, discount, coupon, capacity, seat map, accessibility statement, refund statement, entry requirement, age restriction, and public representation you publish or approve through Tixi Ticket.

Event pages and checkout information must be accurate, lawful, complete, non-misleading, and kept current. You must clearly disclose material restrictions, including age limits, entry rules, ID requirements, seating rules, accessibility limitations, cancellation terms, refund terms, prohibited items, safety rules, and time-sensitive entry requirements.

You represent and warrant that you have all rights, permissions, licences, venue approvals, performer approvals, intellectual property rights, regulatory authorisations, insurance, and operational capacity required to advertise, sell tickets for, and operate each event.

You must not publish content or events that are unlawful, fraudulent, deceptive, unsafe, infringing, defamatory, discriminatory, hateful, sexually exploitative, abusive, misleading, or otherwise likely to harm buyers, attendees, providers, Tixi Ticket, or the public.

You must not use Tixi Ticket for fake events, sham fundraising, money laundering, sanctions evasion, terrorist financing, illegal gambling, unauthorised raffles, unlawful alcohol or controlled-substance activity, weapons sales, counterfeit goods, human exploitation, hate or harassment, unlawful adult content, events that present unreasonable safety risk, or activities that violate applicable law or third-party rights.

You must not manipulate the platform, bypass checkout, evade fees, route buyers away from Tixi Ticket for tickets listed on Tixi Ticket, scrape or misuse data, interfere with payment or inventory systems, create artificial sales, misrepresent affiliation, conceal material event information, or abuse refunds, disputes, payouts, or reservations.

Tixi Ticket may reject, moderate, remove, restrict, suspend, unpublish, refund, cancel, disable checkout, withhold payouts, impose reserves, or terminate access for any event or organiser where Tixi Ticket reasonably believes there is legal, safety, fraud, payment, sanctions, reputational, provider, or operational risk.

Tixi Ticket may review notices of allegedly unlawful content, unsafe events, fraudulent listings, intellectual property infringement, or other abuse, and may take action without prior notice where reasonably necessary to protect users, providers, the platform, or legal compliance.

You are responsible for configuring ticket types, ticket names, descriptions, badges, perks, prices, inventory, sales windows, per-order limits, coupons, seat maps, tables, VIP areas, and any related capacity information correctly before publishing.

Tixi Ticket may use third-party seat-map and inventory providers to display charts, hold objects, book objects, release objects, and manage map-based availability. You must configure maps, categories, object labels, sections, tables, and VIP areas accurately and consistently with the physical venue and event operations.

You must not oversell inventory, manually reuse ticket codes, duplicate seats, bypass holds, sell the same admission right outside the platform without reserving capacity, or otherwise create a conflict between platform records and actual admission capacity.

If your configuration, venue change, capacity decision, external sales, staff action, or organiser-controlled error causes overselling, duplicate tickets, unavailable seats, wrong admission rights, or buyer confusion, you are responsible for resolving the issue and reimbursing Tixi Ticket for resulting losses, refunds, chargebacks, and support costs, except to the extent caused solely by Tixi Ticket's breach.

You choose ticket prices, discounts, coupon restrictions, and ticket availability within platform limits and applicable law. You must not present misleading prices, false discounts, unavailable benefits, deceptive scarcity, or inaccurate tax information.

Tixi Ticket collects a service fee made up of a per-ticket amount plus a percentage of the ticket subtotal after discounts. The rates that apply to your organisation are shown in the dashboard. Ordinary Stripe payment-processing fees are covered by Tixi Ticket from those service fees and are not deducted from the organiser’s ticket subtotal. If you choose an Instant Payout, its separately displayed fee is your responsibility and is deducted from the event balance used for that payout. Refunds, chargebacks, dispute costs, negative balances, taxes required to be withheld, and other amounts you owe under these terms may still reduce amounts payable to you.

As the seller, you are responsible for VAT and any other tax due on your ticket prices, and for issuing any invoice or receipt a buyer is entitled to for the ticket. Ticket prices you set must include VAT where you are required to charge it. Tixi Ticket is responsible for VAT on the service fees it charges.

You are solely responsible for determining, charging, collecting, reporting, invoicing, withholding, and remitting all taxes, levies, duties, royalties, venue fees, artist fees, copyright fees, neighbouring rights, and other amounts connected with your events, unless Tixi Ticket expressly assumes a specific obligation in writing or is required by law to do so.

Dashboard analytics, order summaries, and payout views are operational tools and may not constitute complete accounting, tax, invoice, or legal records. You must maintain your own business, accounting, tax, and compliance records.

Ticket payments and payouts are processed through Tixi Ticket's payment infrastructure and one or more payment service providers (PSPs). You authorise Tixi Ticket and its PSPs to receive, process, hold, settle, refund, dispute, reserve, deduct, offset, and pay out ticket proceeds in accordance with these terms and provider rules.

You authorise Tixi Ticket to create, configure, update, and administer payment-provider accounts or connected accounts for payout purposes, and to submit organiser, representative, business, tax, VAT, bank, risk, and compliance information to those providers as needed to provide payments, refunds, disputes, compliance checks, and payouts.

You must not ask buyers to bypass Tixi Ticket checkout for tickets listed on Tixi Ticket, surcharge buyers outside the displayed checkout price, or require off-platform payment as a condition of honouring tickets sold through Tixi Ticket.

Payment processing may be subject to card network rules, payment provider terms, anti-fraud controls, strong customer authentication, sanctions screening, anti-money laundering review, risk review, rolling reserves, delayed settlement, chargeback windows, refund windows, and other provider requirements.

Tixi Ticket may refuse or reverse transactions, suspend checkout, hold funds, require additional information, or cancel orders where Tixi Ticket or a provider reasonably identifies fraud, abuse, legal risk, payment risk, sanctions risk, identity risk, event risk, or breach of these terms.

Payment processing and connected-account services are provided by Stripe and are subject to the Stripe Connected Account Agreement linked below, which incorporates the Stripe Services Agreement. By accepting these organiser terms and expressly accepting the Stripe agreement during payout setup, you agree on behalf of the organiser to be bound by those Stripe terms, as amended in accordance with their provisions. The person accepting must have authority to bind the organiser.

You authorise Tixi Ticket to share accurate and complete organiser, representative, business, verification, bank and transaction information with Stripe, and to create and manage your connected account, process transfers, refunds and disputes, collect disclosed fees, and instruct payouts as described in these terms. Stripe processes this information under its Privacy Policy linked below. Stripe's acquirers and their contact information are identified in the linked acquirer disclosure.

Tixi Ticket will notify connected accounts without a Stripe dashboard of changes to their Stripe agreement after receiving notice from Stripe, and will obtain renewed acceptance where required. You must provide updated information and complete additional verification when requested.

To receive paid ticket revenue, you must complete any PSP KYC/KYB checks and provide valid, authorised, and supported payout details and any identity, business, business entity type, tax or VAT number, representative, beneficial owner, bank, risk, or compliance information requested by Tixi Ticket or its PSPs. You represent that any bank account you provide is lawfully controlled by you or by the organisation you represent.

You represent and warrant that the person submitted as the account representative is legally authorised to manage payout setup, provide verification information, accept payment-provider account terms, and act for the organiser for payout purposes.

When you submit payout setup, you confirm that all payout, representative, business, bank, and review information you provide is accurate, complete, current, authorised, and not misleading, and you are responsible for losses, delays, rejected payouts, reserves, fees, recovery costs, or provider action caused by inaccurate or unauthorised information.

Organisation admins may request standard or Instant Payouts only for events that have ended; revenue from an event cannot be requested before its scheduled end time. Automatic daily and weekly payouts likewise wait until the event has ended. The only exception is Stripe's holding limit: to meet it, Tixi Ticket initiates standard payouts of eligible remaining funds from 80 days after an event's first payment, including before the event ends and when you select manual payouts. These deadline payouts have no payout fee. All payouts remain subject to provider balance availability, verification, refunds, disputes, and other restrictions under these terms.

Payout eligibility is calculated event by event. Pending, cancelled, held, disputed, or blocked funds do not by themselves block payout of a different eligible event, but only eligible event revenue may be selected or paid. Receiving a payout, including a deadline payout made before an event ends, does not remove the organiser’s refund, cancellation, dispute, or repayment obligations.

If an event is cancelled, its ticket revenue is blocked from payout until refunds, chargebacks, buyer remedies, and related event obligations are resolved to Tixi Ticket's satisfaction.

Your event entitlement is the collected ticket subtotal after discounts and applicable refunds, chargebacks, dispute liabilities, offsets, and required withholding. Tixi Ticket service fees collected on top of that subtotal are separate. Ordinary payment-processing fees do not reduce your entitlement. An optional Instant Payout reduces the balance by the amount sent to your bank plus the Instant Payout fee you confirm.

Tixi Ticket holds a rolling reserve of 10% of each event’s ticket revenue until 30 days after the event ends, and releases it automatically after that, except where the payment provider’s holding limit requires an earlier payout, in which case the reserve is included in that payout. However, Tixi Ticket may place or keep an event or organiser payout on hold, delay it, block it, reserve it, offset it, or cancel it where required for fraud prevention, compliance review, refund exposure, cancellation risk, dispute handling, provider review, suspicious activity, sanctions checks, event risk, technical issues, legal obligations, or these terms.

Organisation admins can request standard or Instant Payouts of eligible ended events from the dashboard, including when a daily or weekly schedule is configured. Standard payouts require the eligible event funds to settle into Stripe’s available balance. No standard payout fee is deducted from the organiser’s entitlement. The bank’s processing time begins after the payout is submitted.

Instant Payouts are optional and require Stripe eligibility, an eligible linked bank account, and sufficient instant-available funds. An event ending does not guarantee Instant Payout eligibility. The dashboard shows the event balance used, the 1.5% Instant Payout fee, and the net amount sent to your bank before confirmation. Confirming authorises that fee to be deducted from your event balance. Instant Payouts usually arrive within 30 minutes, including weekends and holidays, but timing and availability remain subject to Stripe and bank limits. If an Instant Payout fails or is cancelled, the payout amount and its refunded fee become available again after provider reconciliation.

Scheduled payouts use standard delivery only and automatically pay settled funds from eligible ended events on the organisation’s daily or weekly schedule. They never automatically incur an Instant Payout fee. Requested and scheduled payouts share the same reserved event balances to prevent duplicate payment.

Ordinary scheduled payouts use eligible ended events in order of their end time. Deadline payouts prioritise events whose holding deadline is approaching. A payout may include only part of an event balance where Stripe liquidity or per-payout limits apply. Cancellation and refund protections remain in effect; if they prevent timely payout, Tixi Ticket must resolve the affected funds through refunds, corrected verification, or instructions agreed with Stripe. Funds are not held in escrow, and selecting a manual schedule does not permit indefinite retention.

Payment provider accounts may be configured for manual provider payouts even where your dashboard schedule is daily or weekly, so Tixi Ticket can enforce event-level payout eligibility, cancellation blocks, holds, currency grouping, offsets, and these terms before funds are released.

Event sales use the currency of your payout account. Payouts are created and settled in that currency.

Payout status labels in the dashboard, including pending, available, blocked, held, processing, paid, and failed, are operational records of Tixi Ticket's payout workflow and do not override these terms, provider rules, accounting records, tax obligations, refund obligations, or legal requirements.

Payouts may be delayed, blocked, held, offset, cancelled, or fail because of payment settlement timing, bank processing, provider review, missing information, unverifiable information, suspicious activity, sanctions checks, event risk, refund exposure, chargebacks, cancellations, technical issues, legal obligations, or provider limits.

You must promptly repay Tixi Ticket for any refunds, chargebacks, dispute amounts, provider fees, negative balances, taxes, fines, penalties, or losses connected with your events that exceed amounts then held or payable to you.

You authorise Tixi Ticket and its payment service providers to debit the bank account linked to your payout account for any negative balance on that account, including after payouts have been made. A failed or reversed debit does not reduce what you owe.

As the seller, you remain responsible to buyers for every refund owed for your events. If the dashboard cannot issue a required refund because funds have already been paid out or the available balance is insufficient, you must fund the refund promptly; contact support@tixiticket.com to arrange this. An insufficient balance does not extinguish your refund obligation.

Every ticket sold through Tixi Ticket is sold under the Tixi Ticket refund policy, which forms part of these terms. You may not publish or apply your own refund or cancellation policy, and you may not offer buyers less than the refund policy provides. You must honour every refund the refund policy, mandatory consumer law (including Book VI of the Belgian Code of Economic Law where it applies to your sales), or payment network rules require.

Refunds through the platform may be issued only before the event start time, unless Tixi Ticket determines that a refund or other remedy is required by mandatory law, payment network rules, provider requirements, fraud prevention, chargeback handling, or platform risk controls.

Organisation admins may approve full or partial refunds through the dashboard before the event start time. Beyond what the refund policy requires, refunds are at your discretion as a goodwill gesture, unless mandatory law, payment network rules, provider requirements, or platform risk controls require otherwise.

A full refund voids the remaining tickets, seats, tables, VIP areas, or other admission items in the order. A partial refund voids only the selected admission items and may leave the rest of the order valid.

Refunds return the ticket price paid for the affected tickets. Service fees and payment processing costs are never refunded, because they pay for the platform and payment services that were fully performed when the order was completed.

If you cancel an event, you authorise Tixi Ticket to refund the ticket price of every affected ticket automatically and to void those tickets through the platform. If you postpone, reschedule, or materially change an event, you must refund the ticket price to any buyer who requests it within the period set by the refund policy. You must not represent to buyers that service fees or payment processing costs will be refunded.

If an event is cancelled, not delivered, materially changed, unlawful, unsafe, fraudulent, or otherwise gives rise to buyer remedies, Tixi Ticket may process a full event refund covering all affected paid orders or tickets for that event, whether in a single operation or in batches. You authorise Tixi Ticket and its providers to create the required refunds, void the affected tickets, release or disable inventory, reverse transfers, retain platform fees as permitted by law and provider rules, and deduct, reserve, offset, or recover the resulting amounts from amounts payable to you.

If you postpone, reschedule, relocate, materially change, misdescribe, oversell, fail to deliver, or make an event unsafe or unlawful, you must cooperate with Tixi Ticket to provide refunds or other buyer remedies where required by mandatory law, payment network rules, provider requirements, or platform risk controls.

You must promptly notify buyers and Tixi Ticket of cancellations, postponements, relocations, material event changes, entry restrictions, safety issues, or any circumstance likely to affect buyers' rights or attendance.

You authorise Tixi Ticket to process full or partial refunds, void tickets, release inventory, respond to payment disputes, deduct or reserve funds, and take other reasonable steps where required by law, required by provider rules, requested by you, necessary because of event risk, or appropriate to protect buyers, attendees, Tixi Ticket, or the payment ecosystem.

When a buyer disputes a payment for your event, you bear the full disputed amount, including the Tixi Ticket service fees the buyer paid, plus the dispute fee charged by the payment provider. You authorise Tixi Ticket to recover these amounts as soon as the dispute is opened, by reversing transfers to your payout account and by debiting your payout account balance, even where this makes the balance negative and the negative balance is collected from your bank account. If the dispute is decided in your favour, Tixi Ticket returns the recovered disputed amount and any dispute fee the payment provider returns. Dispute fees the payment provider keeps remain your responsibility.

If an event is cancelled, materially changed, misdescribed, unsafe, unlawful, oversold, or not delivered, you remain responsible for all buyer remedies, refunds, chargebacks, support obligations, regulatory issues, and related costs, except to the extent caused solely by Tixi Ticket's breach.

You must not retaliate against buyers for lawful refund requests, consumer complaints, chargebacks, or regulatory complaints. You must cooperate with Tixi Ticket in resolving disputes and providing evidence where reasonably requested.

You are solely responsible for operating each event, including venue contracts, staffing, security, crowd control, insurance, licences, permits, alcohol rules, age verification, accessibility, health and safety, emergency planning, performer obligations, music rights, local authority requirements, and compliance with all applicable laws.

You must honour valid tickets issued through Tixi Ticket unless there is a lawful, documented, and non-discriminatory reason to refuse admission, such as safety risk, fraud, age restrictions, venue rules, capacity restrictions required by law, or buyer misconduct.

You must handle event-day questions, entry issues, accessibility requests, lost property, complaints, incidents, law-enforcement requests, venue disputes, performer disputes, and attendee communications relating to the event itself.

You are responsible for obtaining and maintaining appropriate insurance for your events, activities, venues, staff, contractors, attendees, and legal obligations. Tixi Ticket does not provide event insurance for you.

The dashboard may give you and authorised organisation members access to buyer names, buyer emails, buyer phone numbers, attendee details, order details, ticket records, ticket codes, seat or table selections, check-in status, refund status, payment references, and analytics for your events.

You must use buyer and attendee data only for lawful, fair, transparent, and legitimate event-related purposes. You must comply with privacy, data protection, marketing, electronic communications, anti-spam, confidentiality, security, and records laws that apply to your use of that data.

You must not sell buyer or attendee data, enrich it for unrelated purposes, send unrelated marketing without a valid lawful basis, disclose it to unauthorised parties, or use it in a way that conflicts with the Tixi Ticket privacy notice, checkout disclosures, or buyer expectations.

You are responsible for securing exported data, limiting internal access, deleting data when no longer needed unless retention is legally required, responding to requests directed to you, and cooperating with Tixi Ticket on access, deletion, correction, objection, portability, restriction, security, or regulator requests.

Where applicable law requires a data processing agreement, joint-controller arrangement, subprocessor disclosure, or other privacy documentation between you and Tixi Ticket, you must cooperate in implementing the required documentation before using the affected data flow.

You are responsible for communications about event operations, admission rules, changes, cancellations, postponements, refunds, accessibility, safety, and venue requirements.

If you use attendee email tools, exported email addresses, mailto links, CSV exports, copied recipient lists, or external marketing tools, you must ensure that every communication has a lawful basis, accurate sender identity, required unsubscribe mechanism where applicable, and content that is not misleading or unlawful.

Tixi Ticket may send transactional or operational communications relating to orders, tickets, payments, refunds, security, support, and platform administration. You must not interfere with, contradict, or misuse such communications.

You retain ownership of event content you submit, subject to the rights granted in these terms. You grant Tixi Ticket a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, display, format, adapt for technical purposes, distribute, and otherwise use your event content as necessary to operate, promote, secure, support, and improve the platform and your event pages.

You represent that you have all rights required to submit and use event names, images, logos, descriptions, trademarks, music references, performer names, venue names, and other content on the platform.

You must not copy, modify, reverse engineer, scrape, reproduce, or exploit Tixi Ticket's software, design, branding, documentation, interfaces, data structures, or platform content except as expressly permitted by Tixi Ticket.

The platform may depend on providers for hosting, data storage, authentication, organisation management, payment processing, seat maps, inventory operations, bank-account validation, email delivery, analytics, security, and infrastructure.

You must comply with provider rules that apply to your use, including payment processor rules, payment network rules, bank rules, connected-account terms, seat-map provider rules, authentication provider rules, sanctions rules, anti-fraud rules, and technical usage restrictions.

Provider outages, account reviews, identity checks, payment holds, sanctions screening, provider restrictions, technical changes, or service interruptions may affect event publishing, checkout, payments, refunds, tickets, maps, notifications, or payouts. Tixi Ticket is not liable for provider failures outside Tixi Ticket's reasonable control.

Tixi Ticket may suspend, restrict, unpublish, disable checkout for, terminate, or refuse service to any organiser, organisation, account, event, order flow, or payout where Tixi Ticket reasonably believes there is breach of these terms, legal risk, payment risk, safety risk, fraud, abuse, provider requirement, sanctions risk, buyer harm, or harm to Tixi Ticket.

You may stop using Tixi Ticket, but termination does not affect existing orders, buyer rights, event obligations, refunds, chargebacks, disputes, taxes, data obligations, support obligations, payout deductions, negative balances, or amounts owed.

Terms that by their nature should survive termination will survive, including payment obligations, refund obligations, chargeback obligations, tax obligations, data obligations, confidentiality, intellectual property licences, indemnities, liability limits, records, dispute provisions, and enforcement rights.

To the fullest extent permitted by law, you will indemnify, defend, and hold harmless Tixi Ticket, its affiliates, officers, directors, employees, contractors, providers, and agents from and against any claims, demands, investigations, penalties, fines, losses, damages, liabilities, costs, and expenses arising out of or relating to your events, organiser content, event operations, venue issues, buyer communications, attendee data use, taxes, refunds, chargebacks, disputes, breach of these terms, or violation of law or third-party rights.

This indemnity includes reasonable legal fees, provider fees, chargeback fees, refund amounts, regulatory costs, settlement amounts approved by you or reasonably entered into to mitigate risk, and costs of responding to claims or investigations.

You may not settle a claim in a way that imposes obligations on Tixi Ticket, admits fault by Tixi Ticket, or affects Tixi Ticket's rights without Tixi Ticket's prior written consent.

Nothing in these terms excludes or limits liability that cannot be excluded or limited by law, including liability for fraud, intentional misconduct, or other non-excludable liability.

To the fullest extent permitted by law, Tixi Ticket is not liable for event operations, venue conditions, organiser content, event cancellation, event quality, tax treatment, business interruption, loss of profit, loss of revenue, loss of goodwill, loss of data caused by your breach or systems, indirect loss, consequential loss, provider outages, or claims caused by your breach of these terms.

To the fullest extent permitted by law, Tixi Ticket's aggregate liability to you arising out of or relating to these terms, the platform, or your events is limited to the platform fees actually retained by Tixi Ticket from your organisation for the affected event during the three months preceding the event giving rise to the claim.

The limitations in this section allocate risk between the parties and apply regardless of the legal theory asserted, except where prohibited by mandatory law.

Tixi Ticket may update these organiser terms when the platform, checkout, payment flow, payout model, providers, laws, risk controls, or business model change. The date at the top shows when the terms were last updated.

If a change materially affects active paid events, Tixi Ticket will take reasonable steps to notify affected organisers. Continued use of the platform after updated terms become effective constitutes acceptance of the updated terms.

For events already sold before a material change, Tixi Ticket may apply the previous terms to completed orders where required by law or where Tixi Ticket considers it appropriate to avoid unfair retroactive effect.

These terms are governed by the laws of Belgium, without regard to conflict-of-law rules, except where mandatory law requires otherwise.

The courts of Brussels, Belgium, have exclusive jurisdiction over disputes arising out of or relating to these terms, the platform, your events, payouts, refunds, chargebacks, or organiser activity, except where mandatory law requires another forum.

Before starting formal proceedings, each party will make a reasonable good-faith effort to resolve the dispute through written notice and escalation, unless urgent injunctive relief, fraud prevention, provider action, regulatory compliance, or buyer protection requires immediate action.

For platform, dashboard, payout, privacy, or terms questions, contact support@tixiticket.com. Event-day operations, buyer communications, venue issues, and attendee incidents remain your responsibility unless Tixi Ticket caused the issue through the platform.